There is an availability of e-mail responses and an online Q-A, as well as a service status notification for standard support and full contact status for premium support. SLOs published on nexmo.com/about-support concern opening hours and days that exclude weekends and holidays. Due to the worldwide distribution of our support team, our opening hours are in San Francisco from Monday at 9 a.m. in Singapore until Friday at 5 p.m. Public holidays vary depending on the location of the team: notwithstanding the contrary provisions of this agreement, no monthly period not available applies when downtime has occurred: (i) is caused by factors that are not subject to the proper control of Twilio, including, but not limited to, problems related to telecommunications operators, internet access or related problems that go beyond the point of the network where Twilio retains access and control of services; (ii) the results of the action or inaction of the client or third parties (excluding Twilio agents and subcontractors); (iii) results from customer applications, equipment, software or other customer technologies, complementary services or equipment, software or other third-party technologies (excluding devices under direct control of Twilio); (iv) during the planned maintenance of Twilio, for which Twilio performs at least twenty-four (24) hours in advance; (v) during the emergency maintenance of Twilio (maintenance required to maintain the integrity or operation of the services), regardless of the communication provided by Twilio; or vi) results from alpha, beta environments, test bed development and development insights, descriptions of similar imports or features or Twilio products not available; or vii) periods of monthly time unavailable less than five (5) minutes of continuous downtime in duration (all “excluded month periods”). One of the advantages of Nexmo is that companies are able to perform a free trial version of their SMS services before contacting the provider. The voicemail service allows companies to call a mobile phone number in the U.S., or about 7 cents per minute, and receive a call from any number in the U.S. is about 4 cents per minute. Free calls are more expensive.

Prices provided by Nexmo depend on the nature of the service, whether it is mass text messages, voicemail applications, verification, virtual number or phone number. Details of each of these fees can be found on their website. Text messages cost $0.0075 per SMS, while receiving text messages in the U.S. costs an additional $0.0069. This is different from some SMS providers who do not charge a fee for receiving text messages. Once our support engineers check your request, they can prioritize at the appropriate level, up or down. Guiniec continued: “With tools that help providers navigate through strict and evolving HIPAA policies, security and data management policies, Nexmo provides business quality service, support and solutions to meet the individual needs and needs of healthcare providers and enables them to create a more contextual, connected and better experience for their own customers and customers.” HOLMDEL, N.J., April 16, 2019 /PRNewswire/ — Vonage (NYSE: VG), a global leader in cloud communications, has launched a new enterprise service package and APIs via Nexmo, API Vonage`s platform specifically designed for the healthcare market.