Bawadi Tours is a one-stop shop for all your business needs. We offer fast, flexible, comprehensive and quality business services while maximizing the value of your annual travel budget. A good SLA should not only set penalties for non-compliance, but also provide a financial reward for meeting or exceeding service standards. The solution here is to state in the SLA that you are not responsible for third-party actions that cause you to fail to meet a service standard. While the company may want to challenge your accusations against a third party, it should be easy enough for you to prove that the mistake wasn`t your fault. Travel agency LTC sometimes add a method by which the Agency measures and reports on compliance with a service standard. For example, you can specify that your response time is measured from monthly reports created by your phone system.